Shipping & Returns

 

Temporary Shipping Policy

To minimize exposure to help mitigate the spread of COVID-19, I will limit shipments to once weekly on Wednesdays. The cutoff to be included in the weekly shipment is 8am Wednesdays. Any orders placed on Wednesday after 8am will be put in the queue for the following Wednesday.

As a result, it may take up to 10-14 days to reach you from the time you place your order.

Additionally, USPS has noted to expect delays of up to one extra day for 1-3 Day Priority shipments.

I appreciate your understanding and patience in this unprecedented time. As always, I'm extremely grateful for your support and business!

Sincerely,

Zach

 

Standard Shipping Fees

  • Orders over $75: Free Shipping

  • Orders between $35-$75: $5 Flat Rate Fee

  • Orders under $35: $8 Flat Rate Fee

 

Shipping Zones

  • Element currently only ships within the United States.

 

Shipping Time

  • You can expect your order to arrive within 3-6 business days (1-3 day lead time to prepare order plus 1-3 days in transit).
  • All packages ship via USPS Ground or Priority 1-3 Day. You'll receive a tracking number via email when your package has been scanned in by USPS.
  • Most items ship within 3 days of placing an order, however, some products are made to order and there may be additional lead time before your order ships. You will be notified if your order will take longer.

 

Returns & Refunds

  • No items are eligible for refund unless it arrives damaged or otherwise unusable. Please document the condition with photograph and contact Zach.

 

Special Orders

  • We can create custom gifts, gift sets, and personalized products at your request. Please plan for at least a 2 month lead time to receive your completed order. Contact Zach to make your request.