Shipping & Returns

Holiday Shipping Information

as of 11/19/20

 

PREORDER STATUS

Due to supply chain delays, certain products are being sold on a pre-order basis. The release date for each item is estimated, not guaranteed. Any order that includes a pre-order item will be held until all items are available for release. If you want certain items sooner, it is suggested that you place separate orders for non-preorder items for sooner delivery.

It is our aim to have all pre-order items ready and shipped before Christmas, however, we cannot guarantee a Christmas delivery. If our supply chain delays are pushed further back, our production will also then be pushed back. We humbly ask for your patience and understanding, as this year is nowhere near “business as usual”.

 

SHIPPING

To limit risk of exposure/spread of the coronavirus, and to simplify shipping during the holiday season, we are offering 3 shipping options with the following deadlines:

 

Wednesday, December 2

Non-preorder items and non-gift set purchases will ship on Friday, December 4

 

Wednesday, December 16

Pre-order items*, gift set purchases, and other orders needed for Christmas delivery will ship Friday, December 18

 

Sunday, January 3

Any orders not needed for gifts, or any orders placed after 12/16/20 will ship Tuesday, January 5 

 

*It is our aim to have all pre-order items ready and shipped by 12/16, however, we cannot guarantee a Christmas delivery. If our supply chain delays are pushed further back, our production will also then be pushed back. We humbly ask for your patience and understanding, as this year is nowhere near “business as usual”. You will be notified of any delays as soon as we know.

 

Standard Shipping Fees*

  • Orders over $75: Free Shipping

  • Orders between $35-$75: $5 Flat Rate Fee

  • Orders under $35: $8 Flat Rate Fee

*This fee structure applies to most orders that include individual items. Gift sets or premade kits will sometimes stray from this structure (either free shipping or a flat fee) depending on the weight and size of the package. 

 

Shipping Zones

  • Element currently only ships within the United States.

 

Shipping Time

  • You can expect your order to arrive within 3-6 business days (1-3 day lead time to prepare order plus 1-3 days in transit).
  • All packages ship via USPS Ground or Priority 1-3 Day. You'll receive a tracking number via email when your package has been scanned in by USPS.
  • Most items ship within 3 days of placing an order, however, some products are made to order and there may be additional lead time before your order ships. You will be notified if your order will take longer.

 

Returns & Refunds

  • No items are eligible for refund unless it arrives damaged or otherwise unusable. Please document the condition with photograph and contact Zach.

 

Special Orders

  • We can create custom gifts, gift sets, and personalized products at your request. Please plan for at least a 2 month lead time to receive your completed order. Contact Zach to make your request.